Returns

• How do I start a return?

  You can start a return by logging into your account at account.bashfashion.co.uk or by emailing us at sales@bashfashion.co.uk with your order number and the reason for the return. For faulty items, please include photos where possible to help speed up the process. We will respond with return inst...

• How long does it take to get my refund?

  Once we receive and inspect your return, your refund will be processed to your original payment method within 5 business days.

• What is your return policy if I change my mind?

  No problem. You have 30 days from the day of delivery to return an item for a full refund. To be eligible, the item must be in new, unused condition with its original tags and packaging. Gift cards are non-refundable.

• What should I do if my item is faulty or was damaged on arrival?

  Damaged on Arrival: Please report visible transit damage within 48 hours where possible so we can investigate promptly. Reporting later does not remove your statutory rights. Manufacturing Faults: We offer a 6-month guarantee from delivery. If your item has a manufacturing fault within this perio...

• Who pays for return shipping?

  Change-of-mind returns: You are responsible for international return postage to the overseas fulfilment centre shown on the product page. Contact us for instructions. Our London office does not accept returns. Faulty, damaged, or incorrect items: We will provide a prepaid shipping label to cover ...