Returns

• How do I start a return?

  You can start a return by logging into your account at account.bashfashion.co.uk or by emailing us at sales@bashfashion.co.uk with your order number and the reason for the return. For faulty items, please include photos to help speed up the process.

• How long does it take to get my refund?

  Once we receive and inspect your return, your refund will be processed to your original payment method within 5 business days.

• What is your return policy if I change my mind?

  No problem. You have 30 days from the day of delivery to return an item for a full refund. To be eligible, the item must be in new, unused condition with its original tags and packaging.

• What should I do if my item is faulty or was damaged on arrival?

  Damaged on Arrival: Please inspect your order upon delivery and notify us of any visible damage within 48 hours so we can resolve the issue swiftly. Manufacturing Faults: We offer a 6-month guarantee. If your item has a manufacturing fault within this period, you can return it at our cost for a r...

• Who pays for return shipping?

  Change-of-mind returns: You are responsible for the return shipping cost. Faulty, damaged, or incorrect items: We will provide a prepaid shipping label to cover the cost. For locations where we are unable to generate a return label, we will kindly ask for your assistance in returning the item. In...