FAQ

• Can I change my order after it has been placed?

  If your order has not yet been shipped, the best way to make a change is to cancel the existing order and place a new one. Please contact us at sales@bashfashion.co.uk for assistance.

• How can I cancel my order?

  You can cancel any order for a full refund before it has been shipped from our warehouse. To do so, please contact us immediately at sales@bashfashion.co.uk with your order number, or log into your account at account.bashfashion.co.uk to manage your order. Once an order has been shipped, it canno...

• How do I contact customer service?

  You can email our team at sales@bashfashion.co.uk. We are available Monday to Friday, from 9:00 AM to 5:00 PM UK time, and aim to respond within one business day. You can also manage your orders by logging into your customer account at account.bashfashion.co.uk.

• What is your cancellation period?

  Under UK law, you have the right to cancel your order within 14 days of placing it. You also have a 30-day "cooling-off period" which starts the day after you receive your goods to notify us of your wish to cancel. For unshipped orders, you can cancel at any time before dispatch for a full refund.