FAQ

• Are you still the same company?

  Yes! Same team, same service, just a new name.

• Can I change my order after it has been placed?

  For delivery address changes, contact us as quickly as possible. We will do our best to update your address before dispatch, but cannot guarantee changes once your order has left our warehouse. For other changes before dispatch, the best way is to cancel the existing order and place a new one. Pl...

• How can I cancel my order?

  You can cancel any order for a full refund before it has been shipped from our warehouse. To do so, please contact us immediately at sales@bashfashion.co.uk with your order number, or log into your account at account.bashfashion.co.uk to manage your order. Once an order has been shipped, it canno...

• How do I contact customer service?

  You can email our team at sales@bashfashion.co.uk. We are available Monday to Friday, from 9:00 AM to 5:00 PM UK time, and aim to respond within one business day. You can also manage your orders by logging into your customer account at account.bashfashion.co.uk.

• What is your cancellation period?

  Under our change-of-mind returns policy, you have 30 days from the date of delivery to return an item for a full refund. Items must be unused and in their original condition with all tags and packaging intact. Gift cards are non-refundable. See our Return & Refund Policy for full details. You...

• Why did you change your name?

  To better reflect the technology products we specialise in.

• Will my order/warranty still be honored?

  Absolutely! All orders and warranties remain valid.